iPad and windfall gain for Telcos
iPad is finally here in Hong Kong (officially) and Telcos were quick to put out data packages to…
Fans on Facebook
Signing up Fans on Facebook has become the latest craze and almost in every third meeting that I…
Customer Service Satisfaction Research
I have come across many customer service hotlines where they ask my willingness to participate in a short…
Redundant Processes
Last 12-18 months have been tough for most businesses and we have seen wide scale redundancies in jobs.…
Go Green Spam
I’m frankly tired of getting ‘Go Green’ spam from brands & the agencies who develop these ‘Go Green’…
no-reply CRM
I’m on the CRM databases of at least a dozen well reputed brands. My usage of these brands…
A day with Rishad
It is always refreshing to spend time with Risad Tobaccowala. Last week I spent a day with Rishad in Delhi…
Advertising Break = Strategic Time Out
I have been watching IPL T20 cricket tournament. In this format there is an approx 7 minutes break…
Confusion over UGC, Social Media & Video
This is a conference season and we’ll find same people speaking at different conferences week after week. Next…
Keynote @ GSMA Mobile Asia Congress
This morning I did a keynote at the GSMA Mobile Asia Congress in Macau. It was held at…